Platform prioritizes security and regulatory compliance across all operations. Our Know Your Customer (KYC) and Anti-Money Laundering (AML) framework is built to detect and prevent financial crimes while creating a safe environment for all players. These measures align with international standards and fulfill the requirements set by our licensing authority, the Tobique Gaming Commission.
Identity Verification Process
To ensure the legitimacy of all accounts, we conduct thorough identity verification during the registration process. Players are required to provide personal details including their name, date of birth, address, and contact information. Additionally, government-issued identification documents and payment verification may be requested. For individuals who may pose elevated risks — such as those connected to Politically Exposed Persons or residing in certain jurisdictions — we apply more rigorous verification procedures to ensure compliance.
Assessing Customer Risk
Our compliance team evaluates each customer based on multiple risk factors including location, transaction patterns, and payment methods. Customers identified as lower risk are subject to standard verification with reviews conducted periodically. Those presenting higher risk indicators undergo more frequent assessments and additional scrutiny to ensure ongoing compliance with our policies.
Transaction Surveillance
We actively monitor all financial activity on the platform to detect irregularities. Unusual transaction patterns, large transfers, or any behavior that deviates from normal activity is flagged for review. When warranted, our team files reports with the Tobique Gaming Commission or appropriate financial authorities. Daily transaction logs are maintained and regularly audited to ensure full compliance with AML requirements.
Data Retention
All customer records — including identification documents, transaction history, and verification data — are securely stored for a minimum of five years following account closure. This retention period may be extended if required by law or regulatory guidance.
Account Termination
Accounts linked to suspicious activity, money laundering, terrorist financing, or other illegal conduct will be immediately closed. All relevant details are documented, and reports are submitted to the appropriate regulatory bodies when necessary. Customers may also request voluntary account closure at any time.
Team Compliance Training
All Realbet employees involved in customer support, payments, or compliance functions receive ongoing training to identify and escalate suspicious behavior. This ensures our team remains vigilant and up-to-date with the latest AML protocols and regulatory expectations.